SUPPORT

Send Lab support.

For product, account, billing, privacy, or accessibility help, email taylor@haunlab.com.

Include your Send Lab version, macOS version, what you expected, and what happened.

Please do not attach private footage or diagnostic logs unless I ask for them and you choose to share them.

YouTube connection help

Use “Disconnect and delete access” in Send Lab to revoke the Google connection and remove its token from macOS Keychain.

If revocation cannot be confirmed, remove Send Lab in Google third-party access settings. This does not delete videos already uploaded to YouTube.

Email taylor@haunlab.com from the address on your account and ask for account deletion. I may ask you to verify the account first.

Account and service data will be deleted subject to legal, billing, security, and fraud-prevention obligations.

Authorized YouTube API data is removed as soon as possible and within seven days of a valid request.

Your source footage, Projects, previews, exports, and local logs are not stored in your Send Lab account.

Deleting the account does not delete those files. You control them through Finder and Send Lab’s local Project controls.